Margaret Stearns is a licensed clinical social worker and had been providing mental health therapy for several years when she decided to expand her practice. Her existing web-presence was a template-based starter site. Together with her husband, they sought a redesign that would convey the personal approach to therapy which they attribute to her success. It was time for a hand-crafted look and feel. The Stearns were intimately involved in the five-stage design process. They were as attentive about their visitor's experience online as they are about their experience in the office.
